Closed Circuit Television CCTV
North East Lincolnshire Council will not release data to a member of the public under the following circumstances
The footage may be used or is part of a criminal investigation
Where clear identification of others is possible without their written consent or knowledge
North East Lincolnshire Council’s 140 static CCTV cameras and 43 Rapid Deployment Cameras are monitored 24 hours a day, 7 days a week, 365 days year. The Rapid Deployment Cameras are used in specific areas where a potential risk may exist. The system is monitored by a team of dedicated control room staff. All staff are trained, qualified and hold a current CCTV SIA license.
The Rapid Deployment Cameras are used in specific areas where a potential risk may exist. Disclosure of the exact locations of all CCTV cameras is deemed to be likely to prejudice the prevention and detection of crime, and the apprehension or prosecution of offenders.
Static CCTV cameras are made up of:
- 140 PTZ public facing cameras
- 35 Static & PTZ cameras – across 8 car parks
- 188 Static cameras – across public buildings, resource centres, libraries and schools
- 9 PTZ 4G Cameras across 5 public parks
- 43 Rapid Deployable cameras
Control room
Our purpose-built Control Room operates 24 hours a day and is a registered Alarm Monitoring Station. It is capable of monitoring and responding to a variety of alarms and is currently linked to over 250 intruder, fire, lift and PA alarms. Patrol staff are in constant radio contact with the Control Operator and respond immediately by attending the alarm site. The Control Room has direct access to the Police and other emergency services as well as on-call tradesmen.
The Control Room also responds to out-of-hours calls and monitors both remote wireless and broadband transmission CCTV cameras.
The system is operated in partnership with Humberside Police and other agencies, and images can be transmitted from the Council’s control room to the police control room as events are actually happening. Our control operators are also constantly in touch with Humberside Police control room via the airwaves radio network, giving an instant response to incidents.
Cameras are linked to the Control Room via I.P based Wireless Mesh system, Broadband or Data Sim connections.
The Council does not operate CCTV SMART car systems.
The Control Room and Patrol staff operate to British Standards BS5979 ,BS5839, BS5266 and BS7958.
Read more information about Security services in North East Lincolnshire.
Requests to review CCTV images
Requests can be made by the police, partner agencies or members of the public, however they must meet the criteria and comply with the General Data Protection Act (GDPR) and the NELC CCTV Policy. Once a request is received CCTV staff will search and review footage then confirm or deny the presence of images.
To enable staff to access the hard drives of the system in the first instance a CCTV Review Request Form must be completed, an electronic copy will be provided upon request by post or by return email. NOTE: This is NOT a release form, if images are identified they will be archived in line with the NELC CCTV policy and Guidance and GDPR regulations and the requestor notified along with advice on the next course of action depending on the content of the images archived.
Where an application is received from a member of the public for personal data, a CCTV Subject Access Request Form (Word, 31KB) can be completed, or you can write to us with as much information as possible to aid the search and accurate identification of the images required. Once received the request will be processed and a written response will be provided within 30 days.
For more information on data protection go the North East Lincolnshire Council Data protection page.
Cost of the CCTV system
The annual costs of the CCTV system are:
- £280,000 staffing costs
- £70,000 Maintenance
Related documents
Public Space CCTV strategy (PDF, 228KB)
Public Space CCTV DPIA (PDF, 429KB)
Surveillance Pro Forma (PDF, 67KB)
Police Review Form (PDF, 252KB)
Deployment Protocol for Rapid Deployment Cameras (PDF, 96KB)
Deployment Protocol for Body Warn Cameras (PDF, 95KB)
Confidentiality Declaration (PDF, 70KB)
CCTV Partnership-Protocol (PDF, 246KB)
CCTV – Code of Practice (PDF, 223KB)
CCTV Privacy Notice (PDF, 89KB)
Contact details
Security Services, Doughty Road Depot, Doughty Road, Grimsby, North East Lincolnshire, DN32 0LL
Email: securityservices@nelincs.gov.uk
Telephone: 01472 324646 (Asset Management Service Desk)
Telephone opening times: Monday to Friday 8 am to 5 pm, except bank holidays