Prevention and early help

Information about support services available

Locality Family Hubs

Locality Family Hubs bring together support from services including Surestart Children’s Centres, Health Visiting, School Nursing, Families First Practitioners, Early Help and some youth provision. They work with partners in the community across North East Lincolnshire to identify and offer services for children, young people, and families from pre-birth to adulthood.  Locality Family Hubs are for everyone, including support for children with additional needs.

Integrated Front Door Multi-Agency Safeguarding Hub (MASH)

We have now re set our Integrated Front door (inclusive of our Multi Agency Safeguarding Hub) which is to assist all partners and public to contact us if they are worried or concerned regarding Children. We can provide advice and guidance and where appropriate support with the necessary completion of the early help assessment tool.  This will allow for a better, more focused response for all as we ensure we get the right support to children and families first time.

We have updated and revised our threshold criteria:  Threshold of Need Guidance 2020    

We have also redesigned our Community and locality panels.  Locality and Communities Panel Terms of Reference

North East Lincolnshire Council has a single point of access for all enquiries relating to immediate concerns for the welfare of a child.  We also get involved if it hasn’t been possible to improve life for a child with an Early Help plan.

When a worry or concern about a child or family has been identified, we give information, advice and guidance to the public and professionals. We make sure that the right level of support is established first time, across all levels of the threshold of concern model.

To report a child welfare or child protection concern, the referring agency should complete a Multi Agency Referral Form (MARF) and send it to:

You can also let us know by phone on 01472 326292 (option 2).

Professionals who have concerns or worries around a child or family, that are not of a safeguarding nature, need to either complete either a Multi Agency Referral Form (MARF)or an Early Help Assessment 2020 .

Professionals can use the MARF to request a service or single piece of intervention from the Locality Family Hubs in line with the Locality Family Hub Offer 2020 and the Threshold of Need Guidance 2020.

If you have concerns around a child or family, where you feel they need a Multi-Agency response and/or more that a single piece of intervention, you must completed the Early Help Assessment 2020 with the family (Early Help Assessment 2020 with guidance)

Once you have completed either the MARF or the Early Help Assessment and have consent from the family to submit the information, you need to send this to NELCChildrensFrontDoor@nelincs.gov.uk

All MARF’s and Early Help Assessments will initially be screened by a Senior Social Worker so that they have a safeguarding oversight.  If there are no safeguarding concerns the Assessment or MARF will go to the Locality Family Hubs Team based within the Integrated Front Door for information gathering and decision making.

Remember if a child is in immediate danger call 999.

Together for All – Thresholds of Need

The thresholds of need details how we work together to support and safeguard children and families including:

  • The thresholds for access to services to support actions required to improve outcomes for children
  • How the partnership ensures that children and families get the right support at the right time
  • Identifies the crossing points between early help, safeguarding and child protection

Agency Referral Form

All agencies are responsible for helping families by empowering them to find their own solutions with a little extra help that can be offered by a range of different services.

Where an agency feels they need support from another agency to help a family a Multi Agency Referral Form (MARF) can be used to request additional support from across the partnership. You will need to be clear about the help that is needed.

When a multi-agency assessment is required to inform planning and ascertain if there needs to be a coordinated, targeted response to support a family at an early help level an Early Help Assessment and Plan must be completed by the referring agency and sent to NELCChildrensFrontDoor@Nelincs.Gov.uk.

Relationship Matters

Relationship Matters is a partnership between 14 Local Authorities across Yorkshire and the Humber Region helping families who may be having relationship difficulties. North East Lincolnshire Council and its partners are heavily involved in this partnership. A website has being launched to offer families information, tips and help; www.relationshipmatters.org.uk 

Whether couples together or separated the way they communicate can impact on their relationship and their children. The Relationship Matters webpage can help everyone recognise the signs such as:

  • Arguing, rows, shouting all the time with each other about things like, money, how you parent, housework
  • Are they worried about splitting up?
  • Is there sulking, silent treatment, slamming doors or walking away from each other
  • Are they anxious or worried which gets in the way of managing everyday life?

Access pathway

The Access Pathway is the route for children and young people (up to their 18th year), where support has already been accessed and tried, but further multi-disciplinary discussions may be required. This informs any extra intervention or specialist assessments needed, for example Autism Spectrum Disorder (ASD) and Attention Deficit Hyperactivity Disorder (ADHD).

Find out how to get a referral to the Access Pathway