Prevention and early help

Information about support services available

Family Hubs

Family Hubs bring together support from services including Surestart children’s centres, health visiting, school nursing, integrated family support, early help and some youth provision. They work with partners and community across North East Lincolnshire to identify and offer services for children and young people from pre-birth to adulthood.

Multi-Agency Safeguarding Hub (MASH)

North East Lincolnshire Council has a single point of access for all enquiries relating to immediate concerns for the welfare of a child.  We also get involved if it hasn’t been possible to improve life for a child with an Early Help plan.

When a worry or concern about a child or family has been identified, we give information, advice and guidance to the public and professionals. We make sure that the right level of support is established first time, across all levels of the threshold of concern model.

To report a child welfare or child protection concern, the referring agency should complete a contact form and send it to We will then arrange for a social worker to commence a full assessment. You can also let us know by phone on 01472 326292 (option 2).

Remember if a child is in immediate danger call 999.

Together for All – Thresholds of Need

The thresholds of need details how we work together to support and safeguard children and families including:

  • The thresholds for access to services to support actions required to improve outcomes for children
  • How the partnership ensures that children and families get the right support at the right time
  • Identifies the crossing points between early help, safeguarding and child protection

Agency contact form

All agencies are responsible for helping families by empowering them to find their own solutions with a little extra help that can be offered by a range of different services.

Where an agency feels they need support from other agencies to help a family a contact form can be used to request additional support from across the partnership. You will need to be clear about the help that is needed.

When a multi-agency assessment is required to inform planning and ascertain if there needs to be a coordinated, targeted response to support a family at an early help level an Early Help Assessment and Plan must be completed by the referring agency and sent to

Children’s Workforce Capabilities Assessment

As part of the Council’s Creating Strong Communities Programme there was a recognition that its implementation would require a different way of working within the Council as well as with partners and the local community.

To support this requirement a Children’s Workforce Professional Capabilities Framework (PCF) has been developed to define the knowledge, skills and behaviours required for anyone who works, volunteers or leads work with children, young people and families within North East Lincolnshire.

Professional capabilities framework (PDF)

Relationship Matters

Relationship Matters is a new partnership between 14 Local Authorities across Yorkshire and the Humber Region helping families who may be having relationship difficulties. North East Lincolnshire Council and its partners are heavily involved in this partnership. A new website is being launched to offer families information, tips and help, and what better time as the coronavirus is leading to big changes in the way we live our everyday lives;  will launch on 11th May, 2020.

Whether couples together or separated the way they communicate can impact on their relationship and their children. The Relationship Matters webpage can help everyone recognise the signs such as:

  • Arguing, rows, shouting all the time with each other about things like, money, how you parent, housework
  • Are they worried about splitting up?
  • Is there sulking, silent treatment, slamming doors or walking away from each other
  • Are they anxious or worried which gets in the way of managing everyday life?
  • Are they not able to say sorry after an argument and move on?
  • Are they using hurtful texts, emails or Social Media against each other?

For more information Relationship Matters