Accessibility Statement for SaferNEL

This accessibility statement applies to

This website is run by North East Lincolnshire Council (NELC) and We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is:

This site is non-compliant with Web Content Accessibility Guidelines Level AA

We know many parts of this website are not accessible

  • It is often not possible to visually determine which controls or links have keyboard focus
  • The focus order is often not logical or intuitive
  • It is possible to ‘tab’ into menus, even when they are hidden
  • Some images contain text, without a meaningful text alternative
  • Resizing the browser window causes the layout to break, in the header
  • Some text has insufficient colour contrast
  • The visible name of some elements does not match the accessible name
  • YouTube video iFrames do not have a title
  • Content becomes obscured when resizing the window

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


Call:  01472 313131

Address: NE Lincs Council Municipal Offices, Town Hall Square, Grimsby, DN31 1HU

The Council will consider your request and get back to you in 5 working days.

The Council is always looking to improve the accessibility of this website. If you find any problems not listed on this page or think the Council is not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how the Council responds to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Council offices have audio induction loops and this facility is available at: North East Lincolnshire Council, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU

Find out how to contact us North East Lincs Council – Contact us

The Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations:

  • Some images do not have a text alternative such as alt text, where these images are non-decorative. This fails Success Criterion (SC) 1.1.1 Non-text Content – Level A
  • Some of the plugins used on this site, do not have HTML which is correctly formed, this fails SC 1.3.1 Info and relationships
  • Using just a keyboard, it is not possible to tab to the Twitter link in the Contact us dropdown menu, this fails SC 1.3.2 Meaningful Sequence
  • Text in various places across the site (for example in the footer and on the main banner on the home page) do not have a contrast ratio of at least 4.5:1, this fails SC 1.4.3 Contrast (Minimum) Level AA
  • It is not possible to resize text, using the controls on some browsers, as user-scalable=”no” is set in the document’s head section. This fails 1.4.4 resize Text Level AA
  • Images of text do not have a sufficient contrast ratio, such as flowcharts and posters, this fails SC 1.4.5 Level AA
  • When zooming the site a smaller device horizontal scrolling is present, this fails SC 1.4.10 Reflow – Level AA
  • Some controls (for example the mobile menu) have a contrast ratio which is less than 3:1 against their backgrounds, this fails 1.4.11 Non-text Contrast – Level AA
  • Not all functionality is available with the keyboard, the submit button on the Contact Us page cannot be accessed with keyboard alone, this fails SC 2.1.1 (this can actually be accessed with a keyboard, but its tab order is not what a user could reasonably expect) Keyboard – Level A
  • Landmarks are insufficient, for example the main content does not use a <main> tag or have a role=”main” attribute and iFrames do not have a title attribute, this fails SC 2.4.1 Bypass Blocks – Level A
  • Multiple elements have a visual focus indicator that does not meet sufficient colour contrast requirements and in some cases: not visible whatsoever, this is evident in the dropdown menu and many links across the site this fails SC 2.4.7 Focus Visible
  • The site has HTML violations across all pages, which will affect the way assistive technologies interpret the site, its content and its structure, this fails SC 4.1.1 Parsing – Level A
  • The site does not communicate state correctly, the menu always has the state of aria-expanded=”false”, irrespective of whether the menu is in a collapsed state or not, this fails SC 4.1.2 Name, Role, Value – Level AA

Disproportionate burden

The council do not believe that making this site accessible would be burdensome. The council are committed to making all of our websites accessible and we therefore do not seek to use disproportionate burden statement, on this site.

Content that’s not within the scope of the accessibility regulations

All PDFs and other office file formats that were published before 23 September 2018 are not in the scope of the regulations, however, we will review all attachments where possible and replace with HTML as part of our continuous improvement process across our digital portfolio. Any new PDFs or Word documents we publish will meet accessibility standards.

Videos that were published before 23 September 2020 do not have captions and an audio description. Any new videos will only be published with these features, in order to provide pre-recorded media that can be accessed by everybody.

What the Council is doing to improve accessibility

We initially planned for this site to be accessible by the 23rd September, however, many of our specialist resources were diverted to the COVID-19 response, to keep our systems online and keep the community informed of the latest information, advice and guidance.

This has resulted in a short delay to making this site accessible, which is not how we planned the project. The work to make this site accessible will commence in the first week of October and aim to deliver:

  • Newly designed content, that is easier to find, read and understand
  • Improvements to the visual interface, such as:
    • enhanced visual focus
    • improvements to site navigation and search
    • correct use of headings
    • ensuring that no loss of content occurs on smaller screens
    • images to be given appropriate alternative text
    • improvements to the HTML code
    • replace any plugins that do not meet accessibility standards
    • ensure colour themes make content easier to read

In addition, this site will undergo a full accessibility test, by one of our Web Team colleagues, this testing will include:

  • Testing the site with just a keyboard
  • Testing the site with screen readers
  • Testing with voice input
  • Testing with low contrast
  • Testing HTML code validation
  • Testing with automated tools
  • Testing across multiple devices and browsers, using various combinations of assistive technologies and techniques

We will deliver this site in an accessible format, which will have been tested against WCAG 2.1 AA standards by 23 December 2020.

The content editors for this site will also receive enhanced training, by a member of our Web Team, helping to ensure the content and documents on this site can be accessed by as many people as possible

Preparation of this accessibility statement

This statement was prepared on 8 September 2020 It was last reviewed on 22 October 2020.

This website was last tested on 25 June 2020. The test was carried out by a member of our Web Team.

The site will undergo a further test after our Web Development team redesign the site.

We used this approach to deciding on a sample of pages to test.

Core pages, such as:

  • The Home page
  • The Contact Us page
  • 2 News pages:
    • Young Witness Service Recruitment
    • Together For All Conference
  • 2 Workforce Development pages:
    • Safeguarding Children Partnership Training
    • Recruitment
  • The Search results page
  • North East Lincolnshire Safeguarding Children partnership
  • Safer and Stronger Communities